• Delivery Information

Delivery Information

 

Processing & Delivery Times

We manufacture and dispatch mouldings to order. Lead times depend on the product type and order size.

Standard Orders

  • Processing and delivery: 3–6 working days

Plaster-Coated & Exterior Mouldings

  • Includes premium models and exterior ranges

  • Processing and delivery: 8–10 working days

Large or Bespoke Orders

  • Lead times may vary depending on quantity, product mix, or production scheduling

  • In these cases, delivery times can differ from the standard estimates above

If your order has a non-standard lead time, this will be reflected in the product description or confirmed after purchase.

Courier Delivery – DX Secure

Most orders are delivered using DX Secure, allowing us to offer competitive pricing while maintaining professional handling standards for long, fragile mouldings.

What to expect

  • DX will contact you by SMS one working day before delivery to confirm arrival

  • You will also receive email and text updates as your order status changes

  • A tracking number is generated automatically and sent once your order is dispatched

Tracking information may appear limited until the parcel reaches your local DX depot. This usually happens one working day before delivery, when the parcel is scanned locally.

If you cannot locate your tracking email, check your spam folder first, then contact us if needed.

Missed Deliveries & Redelivery Options

If you are unavailable on the scheduled delivery day:

  • DX will attempt delivery again on the next available working day

Alternatively, you can arrange:

  • Delivery on a specific date

  • Delivery to a neighbour

  • Delivery to a safe place nominated by you

These options are available once you get a text with the planned delivery slot from the DX Courier.

Express Delivery

Selected products (Clearance items, Anti-Moss tapes, Tools) are available with Express Delivery.

  • Processing and delivery: 1–2 working days

  • Express-eligible products are clearly marked in the product description

  • If express delivery applies, it is applied automatically at no extra cost

Express products can be found in our Sale section. Always review the product description before placing your order.

Packaging & Delivery Costs

  • Covings and mouldings are packed in double-wall protective boxes

  • Maximum box length is 2 metres

  • Different moulding types and lengths may be packed together where safe to do so

  • Delivery costs are calculated automatically at checkout

  • No hidden or additional charges after purchase

  • All delivery prices include 20% VAT

Returns

For returns, we recommend DX Courier.

  • Collections can be booked directly via our Customer Support team

  • Label-in-hand options are available, where the driver brings the label

  • The return cost is £24.50 if arranged via our DX account

 

For full details, refer to our Returns Policy or contact us directly.

Important Delivery Conditions

To ensure smooth delivery, please note:

  • All deliveries must be signed for

  • Parcels will not be left in garages, sheds, porches, or outdoor areas

  • Inspect all boxes immediately upon delivery

    • If packaging is damaged, sign as “damaged” and notify us straight away

    • If packaging appears intact, sign as received and inspect the contents as soon as possible

  • Any damage must be reported within 24 hours of delivery

    • After this period, we cannot raise a claim with the courier

  • If no one is available to sign, the parcel will be returned to the depot and a card will be left